Update on Surface Pro Availability + Reservations

Update on Surface Pro Availability + Reservations

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We wanted to provide another update today on availability for Surface Windows 8 Pro.

Starting right now, you can visit the online Microsoft Store(U.S.) and place an order for the 128GB Surface Pro that will ship within 2-3 weeks, based on incoming inventory. Once inventory is depleted, the system will show as “out of stock” until new inventory is available to ship.

We’ve also received a number of questions regarding making a reservation for a Surface Pro. We’d like to try and provide some clarification on how to go about making a reservation.

At Best Buy (U.S.):Inventory levels are increasing and many Best Buy stores have Surface Pro units for sale in store.  If the store does not have stock, you can reserve a Surface Pro (64GB and 128GB). Please note that Best Buy is only taking reservations in their stores for Surface Pro based on new inventory they know is coming in next week, so it’s possible that reservations could become “sold out”.

At Staples (U.S.):Many Staples stores have Surface Pro units for sale in stores.  If the store does not have stock, you can place a kiosk order in store to purchase Surface Pro 64GB for delivery.

For Canada:In Best Buy and Future Shop stores you can reserve the 64GB Surface Pro in stores at this time. Staples has availability online while inventory lasts and more inventory has been ordered to ensure store availability in the near future. More details to come on the 128GB Surface Pro availability in Canada.

We recommend you call your local store ahead of time prior to traveling.

We are excited by the demand for Surface Pro and continue to work around the clock to meet that demand with production and get new inventory into retail.

82 Comments
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  • jhadida
    2 Posts

    i did have problems too.  Mine was battery defective upon arrival. Surface pro only worked when plugged in.  I had to send it back for replacement seven days ago and i have not received back yet... probably i am on the line for availability... I guess.

  • I know this probably isn't the correct place to do this, but @mspartner sent me to you guys.

    I have a mutual client that I would like to see if you would interested in doing a case study with.   We currently have a 2008 domain with MS Dynamics CRM running.   Looking into deploying DirectAccess and Surface Pros to the sales force.   This is a company in 3 states with approx 40 employees.   Large enough for a case study, yet small enough for other small businesses.   We feel this would be a mutually positive arrangement.   Please contact me at dcrawley@mytechconnect.net -

  • sturev
    5 Posts

    Ordered mine on 2/26 in the am (PT) on the MS Store and it just shipped...

    sturev
    5 Posts

    I meant 2/16... not 2/26

  • I would be more patient if I were all of you. As a surface owner, I have to say, every day that goes by, I get a higher level of buyer's remorse: why? Not because of the space. NOT. A problem. Why am I annoyed? Because like many others, the wifi keeps dropping. Seriously, there is no reason why I should be typing this on my iPhone when my Surface is picking up 4 bars from my router; yet, continuously goes in and out, having a "Limited" connection about 90-95% of the time I try to use this think. I hope you are all more fortunate than me, and receive units in which Microsoft has fixed its crapheap of issues. Other than that, it is a great device. I love it. Wifi NEEDS to be fixed. Nobody wants to dedicate their USB port as a wifi adapter port.

    coryb15
    9 Posts

    I'm not sure why anybody is reporting this. I have never experienced a single problem with wifi on my Surface Pro.

    lbastie
    9 Posts

    I don't have such a problem.

    Hard to find, but a few people are having an issue. My older Acer had absolutely no problem connecting to my router or even wifi connections when sitting on a moving train. My Surface pro? Keeps droppig to limited. Could be a one off glitch. Will have to reset and see.

    Well... wifi is decently running. But alas... No more pen functionality. Even after doing a Refresh, and Restore, and another Refresh, as well as probably 5 shut downs at least. Starting to consider returning this thing all together.

  • Mohsan
    34 Posts

    Microsoft what the hell is going on here? Please Please PLease Please Please Please Please Please Please Please Please Please Please PLease Please Please Please Please Please Please Please Please Please Please PLease Please Please Please Please Please Please Please Please Please Please PLease Please Please Please Please Please Please Please Please Please Please PLease Please Please Please Please Please Please Please Please Please Please PLease Please Please Please Please Please Please Please Please Please Please PLease Please Please Please Please Please Please Please Please Please Please PLease Please Please Please Please Please Please Please Please Please Please PLease Please Please Please Please Please Please Please Please Please Please PLease Please Please Please Please Please Please Please Please Please Please PLease Please Please Please Please Please Please Please Please Please Please PLease Please Please Please Please Please Please Please Please Please Please PLease Please Please Please Please Please Please Please Please Please Please PLease Please Please Please Please Please Please Please Please

    GIVE SOME INFORMATION ON SURFACE PRO LAUNCH IN EUROPEAN MARKETS. IM NOT THE ONLY ONE  ON THIS BLOG ASKING FOR DETAILS FOR PRO LAUNCH IN UK. WHATS THE POINT IN SETTING UP THIS BLOG WHEN YOUR GOING TO RESPOND ONCE IN A BLUE MOON. WITH THIS PRODUCT MONIES ARE READY TO FLOOD IN YOUR BANK ACCOUNT AND YOU PEOPLE ARE NOT LETTING THAT HAPPEN. SERIOUSLY THIS IS BECOMING REALLY PISSING OFF

    This

  • MorganT
    1 Posts

    When will there be an announcement on the release date for Australia?

    I are patiently waiting however growing extremely frustrated by the lack of information or communication.

  • Microsoft - can't you see you are upsetting people here ! Why not show a little transparency here and actually tell us when what is happening.

    The only realistic conclusion is that you don't know yourself how you are going to satisfy demand in your launch markets and the rest of the world. You would never see Apple doing this and you are showing yourselves up badly.

    We all want you to do well, but surely you can see how frustrating this is for everyone !

  • jenesis
    2 Posts

    "More details to come on the 128GB Surface Pro availability in Canada." - This statement was made on Feb 16th... 9 days ago and still no update on the availability in Canada. The lack of communication from Microsoft is extremely frustrating. It's one thing to "sell out" and be low on stock but you've barely communicated with your customers at all! With the exception of a couple of unhelpful canned responses which make me doubt that you are even listening at all.

    It's too bad, because it looks like a fantastic device and personally I've been waiting for something like this since I got my iPad. However, with that said the whole thing has left a bad taste in my mouth. Give us an update, a reservation system, an estimated arrival date... ANYTHING, so we are not left wondering in the dark.

    Communication is key. You have a loyal fanbase who are dying to get their hands on this device, don't turn them away.

    PH8
    2 Posts

    Future shop is accepting online orders for the 128's in Canada (not sure how long it will last)

    jenesis
    2 Posts

    I saw this a couple hours after my last post. I ordered one but am not holding my breath until it has been processed. Thanks.

    PH8
    2 Posts

    Have faith:-)  Mine is on it's way, now off to find a keyboard

    mmcpherson
    2 Posts

    PH8, don't get greedy!  MS was good enough to give me a keyboard, a sleeve, a mouse, even a protection plan, but no Surface.   So this is all part of some masterful share the wealth scheme.  I get to practice my typing and my mouser skills.  You at least will have the onscreen keyboard to tide you over.  When last I spoke with their online store, not only would they confirm they would be shipping me my Surface, for the first time they were now saying, ominously, that in the event they wouldn't be able to ship on March 1, 2013, they would do me the courtesy of letting me know in some fashion.  

    PH8
    2 Posts

    Sorry did not mean to gloat.  Do agree though with your post below about how this launch has been mis managed from Day 1; along with the really crappy communication.  

    Of course being up here in Canada the whole process has been a bit more challenging (frustrating?) as the online store never had enough 128's "in stock" so we are forced to rely on the retailers, who either do not have 128's in stock or do not have the keyboards (it would make too much sense to carry both).

    Guess it is even worse for the folks outside of NA, who have no clue when the product will be available in their countries.

  • Duane
    4 Posts

    Apparently Best Buy Canada only takes names for call back when a shipment arrives.  It's up to you after that to rush the store in hope you get there before everyone else calls.  This distribution is tiresome.  Show up the first day, put name on list.  Wait patiently and get a call a month later (almost) only to find that it's first come first served.  What the point of taking 'reservations' or taking names at all if they're just going to ask you to behave like children rushing the candy store.

    jenesis
    4 Posts

    I was put down for a callback too, never got it.

  • lbastie
    13 Posts

    It is available at the Microsoft Store in Bellevue: they received a shipment Saturday 6pm. They were selling fast. I got mine...

  • mmcpherson
    9 Posts

    It's been interesting to watch this roll out.  When the first reports came back about sold out stock and demand being frustrated, those in the tech press with anti-Microsoft biases were quick to scoff and chalk it up to miniscule inventories and a manufactured shortage.  But there seems to be genuine demand and at the least, Microsoft has definitely been guilty of not planning for success.  Also, they seemed to have botched the pricing in the 128 vs. 64 sense.  

    What continues to trouble me is my sense that this situation might reflect a lack of confidence and possibly commitment by MS in the Surface product line.  Perhaps there is some component of a reaction by MS to the OEM manufacturers'  pushback when they learned that MS would be getting into the hardware side.  Too much Surface success might cause problems on that front.  I can understand how MS would be close-lipped about their sales expectations and their wanting not to have stories about stockpiled Surfaces languishing in stores, but how can they not have contingencies in place ready to turn to if the thing took off?  Or is the Surface an unusually labor-intensive device to manufacture, as was suggested in the stories about how difficult it would be to repair?

    What really galls me is that this isn't really a first wave for the Surface, as they've had months to figure things out with their RT versions already on the market.  As soon as the staggered, 2-tiered launch was announced last year, I tried to communicate to MS. for what little it was worth, my sense that the real demand would be for the Pro line and for the higher storage model.  Again, I can see where MS didn't want to be overly responsive to my sort of inquiries, in the futile hopes that I might, in that way be encouraged to by the RT version back in the fall.  But that was never going to happen for me, and it always struck me odd the way MS appeared decidedly disinterested in genuinely gauging the interest in the Pro line.  I would have paid for it in the Fall if I could have ensured an early delivery in February.

    All of this reflects serious, parent-level dysfunction within MS.  They ought to know the hardware drill from their experience with Xbox.  There, they probably had to manage tensions between game developers and people in their Windows divisions as they moved from being the OS platform for PC games to being that and a hardware and new platform provider.  I do see in the Surface a high level of cooperation and integration with Windows 8.  I think the Surface Pro is the best demonstration on the marker of the capabilities and fluidity of the new OS.  So why doesn't the company appreciate this and act and spend accordingly?      

  • Thank you everyone for your comments. The online Microsoft Store (U.S.) is again taking orders for the 128GB Surface Pro that will ship within 2-3 weeks, based on incoming inventory. Once inventory is depleted, the system will show as “out of stock” until new inventory is available to ship. We continue to work to meet demand with production and get new inventory into retail.

    Regarding Surface Pro in other countries outside of U.S. and Canada - while we are indeed focusing meeting demand in current launch markets, we do recognize the demand for Surface Pro to be available in more countries. When we have more details to share on new markets, we'll follow-up with another blog post here on the Surface Blog.

    treetownal
    4 Posts

    You should fire you Chinese factory or your ordering department, because this was the most cocked up launch I have ever seen.  

    Jeanseb
    4 Posts

    At last ! Thanks for this open and honest communication !!!

    In simple words : outside of na and canada if you need a windows 8 pen tablet do not wait for surface pro we have no clue when we will be in a position to deliver our 90 days after RT comitment (provably not before months) so please go to a competitor as we really screwed up.

    Thanks

    Jason2005
    4 Posts

    I was lucky got mine 128gb one yesterday when I dropped by a Microsoft Store. They just arrived. You have to be lucky because it's very popular!

    Helix
    4 Posts

    Spoke to someone that works for Microsoft in Aus and they said they are expecting the pro to arrive mid-year. What a shame. I really want a pro, but I guess I have to start looking elsewhere. If I buy a pro from the States, what will my warranty be like in Australia? You are leaving many people with no options!

  • Helix
    1 Posts

    Guys, I think the surface pro will remain unavailable in other countries for at least several months. tweeted Surface and asked about release in Aus - their reply: "We are currently focusing on our launch markets". Doesn't bode well in terms of expecting a release in the near future. Devastated.

  • ometzit
    2 Posts

    Plenty of Surface Pro 64 Gb for the US and Canada, and not a single one for Colombia. Quite a few, but still some Surface Pro 128 GB for the US and Canada, and not a single one for Colombia.

  • tyhopkin
    3 Posts

    How is it that every Best Buy in a 3 state radius of me have plenty of stock of the 64GB Surface Pro, but not a single one has a 128GB Surface Pro? Not one.  Does not make one bit of sense.